Great system The people were EXTREMELY helpful. When I had a glitched they arranged a ZOOM meeting with their tech people and aggressively addressed the problem with 5 star customer service unlike so many other companies I have worked with. ☺The best part of the system is the reporting. You can see opening information, get proof of delivery when emails are ignored, and know who is clicking what. The signatures are clean and professional looking rather than relying on your employees to set up links with typos in them. ☹You have to use outlook or Gmail and this forced us to change email companies to use this software.

Emails have turned into revenue From the start I saw an ROI. What more do I need to say about that! It's gorgeous and easy to use. ☺Applying my branding to everyday emails with the option to track success rates is incredible for me. ☹Nothing I don't like about this. This is incredible. It's easy to use and has generated real revenue for my company CastleFlexx.

Amazing Product and Service to match The overall experience has been fantastic, from implementation to delivery with speedy support answers. ☺Being customisable it can be very graphic which was our intent, once setup no need to lift a finger! ☹So it can integrate and work with Accounting Software (Xero/Myob) and other software that sends emails through there servers. I thought that due to going through Gmail it would just work 🙁

A brilliant product that sounds out from the crowd ☺This software is easy to use, provides great tracking stats and gives a very professional shopfront to your emails ☹There is nothing I can say I dislike about this product

Easy to use and time saving product ☺ Good customer service, the setup team were brilliant! Easy to use and has saved me so much time with managing my signature. ☹Can't make your own email banners in the system itself yet

Professional Signatures and Easy to use Email Analytics The setup team made things very easy as they did majority of the work during our setup call. Very supportive through the setup process and were there to help if I needed anything after we launched - great product and a great team behind it. ☺Our signatures look professional and standardized across the whole company. Easy to access and interpret email analytics for open rates and click-through rates. ☹Nothing currently. It serves the purpose intended.

Gives our emails an added professional touch ☺I really like how the product gives our email a professional feel and makes us stand out against our competitors. ☹I wish they offered more social media icons for links to Amazon, Shopify etc. to allow us to promote the medical products we sell online .

Amazing Signatures in minutes The team were very helpful in implementing Black Pearl in our organization and would highly recommend them. ☺Being the person responsible for implementing Black Pearl at my organization, I loved how easy it was to implement the new designs. In addition, its awesome to provide our marketing and sales team another tool to promote our products and services. ☹It was weird to not see our signatures when replying at first, but the team got used to it in couple of days.

Black Pearl Mail - happy new customers Sign up was easy, onboarding was a snap. Great experience. ☺We really like the banner implementation and analytics provided by the software. Plus it was easy to set up with our onboarding specialist, Trent. ☹All in all, for the price, there is nothing more we could ask at this time.